Often, through their normal daily work the business analyst learns new knowledge about systems, business processes or the organization as a whole. Doing business analysis tasks on a daily basis a business analyst investigates systems; whether through documentation analysis, interface analysis or interviews with system users or subject matter experts (SME), they learn how systems operate and how the business uses the system(s). All too often what happens when the business analyst leaves the team or organization is all that learned, and now tacit, knowledge leaves with them. Then comes the unpalatable task of replacing the business analyst and bringing the new person up to speed with the team. What can never be regained is that knowledge that left with the previous business analyst. Wouldn’t it be great to keep that tacit knowledge? Let’s look at a better way… Read the article.