Sunday, May 31, 2015

What is your BA Brand?

I give complete credit for this article to Bob “the BA” Prentiss.  I had to privilege and pleasure of hearing his keynote address to the Southwest Ohio Business Analysis Regional Conference (SOBARC), hosted by Cincinnati IIBA Chapter.  It was a very entertaining and thought provoking presentation.  So I invite you to consider “What is your BA Brand?”

Did you know that you had a brand?  What is a brand?  Many think it is a marketing tool that companies use to sell their products and services in the marketplace.  Companies do; don’t you think that Apple, Google, B2T Training, The Solarity Group, Bob the BA, and Watermark Learning have a brands?

However did you know that you, an individual Business Analyst in your company, have a brand?  What is your brand? The more important question, what do you want your brand to be?
These are the questions that Bob “the BA” Prentiss asked us at the recently concluded SOBARC conference during a very inspirational keynote address.  He gave excellent tips on how to brand yourself and make yourself distinguishable among the business analysts in your organization. 



 


One thing that impressed me during Bob’s presentation is that he never went up on stage; he delivered his entire presentation walking among the audience.  When he asked the audience “What do you think about Bob the BA?”  He received the answer “pushy”.  He did not get upset, but rather took a negative and turned into a positive; ending with “sometimes pushy, yes I can accept that because sometimes that is what it takes to get the job done”.  He continued to discuss how we from time to time have to change the mindset and the way of thinking of some of our business and technical stakeholders to create that “shared vision”.

So, did you know that you create your brand everyday at work?  So what is it, and what do you want it to be?  As ‘Bob the BA’ puts it “Be consistent, creative, memorable, have a vision of the future that ‘you’ cocktail…” is how you develop a great brand.


So are you consistent?

Do you consistently deliver your work deliverables on time?  Early?  Late?  Do you “own” your work assignments?  How do you want to be remembered?  What is the impact to your projects and service work?  Can your teammates count on you to deliver?  Do you communicate to your Project Manager and other team members to properly set expectations?  How is the quality of your work?  That will be remembered, possibly most of all.  Do you take extra time to put the professional touches, add that craftsmanship, on your work before sharing it with the team?  Just a word of caution, don’t allow the professional touches make your work consistently late.

Are you creative?

Do you just take a template for an artifact and fill it out?  Have you ever added something to a template?  Have you ever questioned why a particular section is in the template, or challenged that it should not be in that place or in the template at all?  How creative are you on your business analysis techniques?  Do you just do typical individual or group interviews (discussions with business stakeholders)?  When is the last time you facilitated a brainstorming or wireframing session? 

Are you memorable?

Six months after a project ends, will the business stakeholders remember you as the business analyst that worked on that project?  What will they remember about you?  Will they say “typical BA”, “nothing special”, “shotty workmanship”; or will they say “excellent BA”, “knows their stuff”, “kept me engaged”, “enjoyed working with them” or other favorable feedback on your work.  How will you be remembered?

Are you passionate?

Do you enjoy your work and does it show in your daily work?  Are you passionate about the BA role?  Do you look forward to going to work every day?  Will feedback come back that you’re a passionate BA?  Do you go that extra mile for your business stakeholders and other team members?  How will you be remembered?

The Message

I recently attended an IIBA meeting in Dayton, Ohio entitled “Craftsmanship for Analysts” by Terry Wiegmann.  The message was the same as Bob the BA’s message: “Cocktail your brand”. Continuously improve, but stay consistent in your message and work.  I don’t intend to take anything from, or keep anyone from seeing, either of these professionals speak.  In fact, I encourage anyone that has the opportunity to go participate in any of Bob or Terry’s presentations, do so; you will receive a lot from the experience.

Did this post get you thinking about your brand, and your daily work?  How will you change to make your brand what you want it to be?

 

Sunday, May 17, 2015

Business Analysis Webinars for May 2015 - Part II

How to Elaborate Requirements Through Use Cases and User Stories
Presented by Dr. Martin Schedlbauer, Ph.D., CBAP, OCUP, Consultant and Senior Instructor for Corporate Education Group

Use cases and user stories are both excellent techniques for understanding what a user needs from a product. While both have a similar purpose, use cases and user stories are not meant to be used interchangeably. That is why it’s important for a business analyst to understand the difference.

The older of the two techniques is the use case, which captures usage scenarios. In other words, a use case documents how an individual uses a product to accomplish something of value. This technique works well for projects where functional requirements and usage scenarios must be – and can be – specified upfront. However, what if you can't know the requirements upfront?

In a user story, the user and what they need the product to accomplish is also specified, but in contrast to use cases, at a much higher level.

Recognizing which technique is best suited to your situation is the key.

In this webinar you will learn to:

·         Determine when to apply use cases and user stories to define stakeholder requirements.
·         Elaborate use cases through scenarios.
·         Augment use cases and user stories with diagrams and visuals for better communication

Audience: Public
Date/Time: Tuesday, May 19, 2015; 1:00 pm – 2:00 pm EDT
Host: Corporate Education Group    @CorpEdGroup
Cost: Free
Registration:   Corporate Education Group Webinar Registration


 
 
 
Partner Evoke is Breaking Bottlenecks for Better Customer Service with BPM
Presented by Bonitasoft BPM

Businesses everywhere today are expected to offer world-class customer service with higher reliability and greater agility than ever before. Business process management solutions can provide a solid foundation for superior customer service, and the success of these solutions depends on how quickly they can find and remove process bottlenecks.

In this webinar, we will be sharing the results of our recent experience implementing a BPM solution that executes end user information updates at customer. We will also explain generally how Bonita BPM helps to manage complexities in a business process.

Some of the causes of bottlenecks in the existing business process, before we implemented Bonita BPM:

·         A massive amount of data had to be handled – roughly a hundred thousand customer records to be managed for updates.
·         Process progress was managed using Microsoft Excel spreadsheets.
·         Manual interaction with multiple applications was needed to complete some process steps.
      ·         Low process throughput, and insufficient visibility into the process

We will explain how Bonita BPM implementation resulted in the following tangible benefits:

·         Vastly enhanced process efficiency and visibility
·         Fewer failures after automation of manual procedures
·         Improved customer engagement
·         Optimized and enhanced business process

Join us for this webinar and see how customer tackled some tough bottlenecks to improve their customers’ satisfaction!

Audience: Public
Date/Time: Tuesday, May 19, 2015; 1:00 – 2:00 pm EDT
Host: Bonitasoft BPM    @bonitasoft
Cost: Free
Registration:   Bonitasoft BPM Webinar Registration

 


 

Blueprint Systems Live Product Demonstration
Presented by Blueprint Systems

Accelerate projects and deliver more business value

Join us for a live, interactive demonstration of Blueprint, a visually driven requirements platform that resolves many of the time-consuming, costly, and error- prone functions, thus ensuring that mission critical projects are completed successfully, on time and on budget.

Blueprint helps:

        Deliver applications that meet business expectations;
        Increase standardization, consistency and reuse;
        Improve visibility and accountability;
        Improve application quality;
        Reduce costs.

Offering seamless integration with application lifecycle management tools, Blueprint works with different development methodologies, including Agile and Waterfall.

Audience: Public
Date/Time: Wednesday, May 20, 2015; 11:00 am – 12:00 pm EDT
Host: Blueprint Systems   @Blueprintsys
Cost: Free
Registration:   Blueprint Systems Live Product Demonstration Registration

 
 

The Use Case Technique: An Overview
Presented by Karl Wiegers, Principal Consultant, Process Impact

Use cases are an effective and widely used technique for eliciting software requirements. The usage-centric approach focuses on the goals that users have with a system, rather than emphasizing system functionality. This webinar presents an overview of the use-case approach to requirements elicitation in a practical and straightforward fashion. 

Topics covered include:

·         Where use cases fit into the requirements development process
·         Types of projects for which use cases are and are not well suited
·         Use cases and user stories
·         User classes and actors
·         Scenarios and use cases
·         Components of a use case
·         Deriving functional requirements from use cases 

Audience: Public
Date/Time: Wednesday, May 20, 2015; 12:00 pm – 1:00 pm EDT
Host: Modern Analyst    @ModernAnalyst
Cost: Free
Registration:   Modern Analyst Webinar Registration
 

 
 

Agile Planning for Success
Presented by Rick Clare, PMP, CBAP, CSM, MSPM

One of the many myths about Agile is that it needs little planning. This webinar will discuss how to effectively do the five levels of Agile planning: product vision, product roadmap, release planning, iteration planning and daily planning. Attend this webinar and learn how planning is done on Agile projects.
 
Audience: Public
Date/Time:  Thursday, May 21, 2015; 12:00 pm – 1:00 pm EDT
Host: PM Centers USA    @PMCentersUSA
Cost: $14.95
Registration:   PM Centers USA Public Webinar Registration

 

 

6 Steps to Effective Vulnerability Response
Presented by Stephen Coty, Chief Security Evangelist at Alert Logic

GHOST, Shellshock, Heartbleed and POODLE are just some of the vulnerabilities identified recently - and the outlook going forward is no better. Systems, networks, and applications will continue to be susceptible to vulnerabilities, so it is important to be prepared for response when a vulnerability is identified. How can you be more prepared to respond when a vulnerability is identified? Join this webinar to get practical advice on responding to the next vulnerability as Alert Logic Chief Security Evangelist will walk through walk through these six core steps

·         Researching the Vulnerability
·         Determining Exposure
·         Defining a Communications Plan
·         Creating Security Content
·         Patching the Vulnerability
·         Lessons Learned

Audience: Public
Date/Time: Thursday; May 21, 2015; 1:00 pm – 2:00 pm EDT
Host: Ziff Davis Events    @ZDB2B
Cost: Free
Registration:   Ziff Davis Events Registration

 

 

Motivation: Driving Potential and Performance
Presented by Casey Mitchell, Consultant and Instructor for Corporate Education Group

How do we motivate people? While someone may possess the knowledge, skills, and desire to do great work, he or she needs the opportunity --and the proper environment and support -- to do so. This webinar explores the nature of motivation as a means of unleashing potential and driving organizational success. We’ll discuss external and internal motivation and how each impacts performance. You will learn how to identify what drives an individual to want to do their best work. You will acquire tools and strategies to create and sustain an environment that fosters highly motivated and engaged employees.

This webinar will help you:

·         Discover approaches to motivation that support the complex nature of work today.
·         Explore the nature of external rewards and their effect on performance.
·         Identify key motivation factors; the internal drivers that move people to action.
·         Create the conditions necessary for people to use their full potential.

Audience: Public
Date/Time: Wednesday, May 27, 2015; 1:00 pm – 2:00 pm EDT
Host: Corporate Education Group    @CorpEdGroup
Cost: Free
Registration:   Corporate Education Group Webinar Registration

 

Saturday, May 2, 2015

Who’s Running the Business?

Case Studies in Stakeholder Engagement and the Business Analyst Role




I am wondering how many people, after reading that title and my biography, think that I am going to suggest that business analysts should run the business.  If you think that is the path that I will take here, you will be sadly disappointed.  The Business Analyst’s task is to identify the business problem and get the group of involved stakeholders to collaborate on the solution to that problem.  The business analyst is rarely the owner of the solution.

First let me give you the perspective that I come from.  The early part of my career I was a developer and transitioned my career to business analyst as the discipline was forming in many companies.  The profession of business analysis continues to mature.  I have 15 years of consulting experience, so I have been in many organizations and see how they operate and utilize their business analysts, project managers, architects, developers and quality assurance teams on software development projects to help the business operate more smoothly.  In most organizations that I have seen, business analysts report to the Information Technology side of the house.  However, I have been in organizations where they reported to the business side of the house, reported to a separate entity within the organization (such as an enterprise PMO), and had business analysts on the business and technical sides of the house.  So this article will come from a heavy IT perspective with empathy to the business stakeholder.

One thing that I have noticed quite often is that business analysts, project managers and the entire technical team seem to forget that the main duty of business stakeholders is to run the business.  You will hear technical team members complain about not being able to get needed time with a key business stakeholder to keep the project going, or that project business sponsors are disengaged. Whereas, the main duty of the technical team is to the project and delivering the solution of that project; let’s remember that the business stakeholder has a different priority.  Business stakeholders, in particular subject matter experts (SMEs), are needed on project to lend their business knowledge and collaborate on the solution that best solves the business need.  If the technical team was left to design the solution in a silo with no business input, the risk becomes that the solution delivered will be rejected by the business users.  The technical team wasted their time delivering a solution that will never be utilized because there was no input, buy-in or ownership from the business.  This doesn’t happen in every case, but it would happen at even more alarming rates if the technical team designed the solution without business input.  At the same time you can’t get all the business stakeholders fully dedicated to the project, as the technical team is, because there would be nobody left to run the business.

This is one of the reasons that agile approach to software development has taken hold in many companies.  By placing one business stakeholder, the product owner, completely dedicated to the IT project; it leaves business management in the engine room to run the business.  It is important to the success of the solution that this project owner represents the desires of the business stakeholders well.

So let’s take a look at some case studies in the different organizational structures and the business analyst role in each.  Which one is in use in your company; is it the optimal for business success?

Business Analyst report to Information Technology

In this structure the business analyst is viewed as a member of the technical team.  From the business stakeholders’ perspective, it is difficult to remove the “Us vs. Them” mindset that exists in many organizations because you are part of “Them”.  In one organization I was at they talked about a business analyst that literally camped outside a key business stakeholder’s office door all day and still could not get their attention.  However, in many organizations this structure works because the business analyst, just like the project manager, is seen as a key member of the project team that helps drive to the needed solution.

Business Analyst report to the Business Organization

In this structure the “Us vs. Them” mindset works in the opposite direction; where the technical team sees you as a business stakeholder.  I have seen this in two different scenarios; 1) where the business analyst is used as a proxy for other business stakeholders, and 2) where the business analyst is joined on project teams with addition business stakeholders.  The perceived value of this structure is to reduce or remove the business stakeholders’ time involvement on software development projects; leaving more time to run the business.  In the scenario where the business analyst is a proxy for other business stakeholders, the business analyst better be tightly coupled with the business management of the line(s) of business that they are representing or it could spell disaster for the solution delivered; and it is the business analyst’s neck that is on the line.  The risk in this structure is that there is not a business analyst tightly coupled with the technical team to help drive to the best solution to solve the business need.

Business Analyst report to Separate Entity within the Organization

This may be the best structure to remove the “Us vs. Them” mindset, as the business analyst is neither “Us” nor “Them”.  The business analyst is often seen as a consultant there to assist the project team, both business and technical, to come up with the best solution to solve the business problem.  The outcome of this structure is often that even though the business analyst is an internal employee, he/she is seen as an outsider from both sides of the team.  This can make it harder to have your opinions heard, get your recommendations accepted, and drive to consensus toward the end goal.  In the situation where it is a PMO that the business analyst reports to, the project manager is likely in the same boat.  The side effect of this structure is that it does not reduce the time commitment of the business stakeholders to the project, therefore leaves the question…Who’s Running the Business?

Business Analysts on the Technical Team and Business Analysts in the Business Organization

I have seen on rare occasion where a company has gone to the lengths of having business analysts on the information technology side and throughout the business units of the organization.  However, I have seen this structure work to great efficiency.  The ‘business’ business analyst can do the enterprise analysis work to help business management identify business need, develop the business case for a solution to that need, and work the proposal through the project approval process to become an official project.  Then there can be a hand off as the project initiates from that enterprise business analyst to the technical analyst who will see the project through to deliver the expected value to the business. The enterprise business analyst can also serve as the business SME throughout the project to reduce the time commitment of other business stakeholders, thereby leaving someone at the helm to run the business.

So the lessons learned here is that the technical team must remember that the business stakeholders’ main duties do not lie with the technical project, as theirs do. When, at times, it is difficult to get on the calendars of your business stakeholders, remember they are doing their job.  Likewise, as a business stakeholder being asked to participate in a software development project, remember that without your proper level of engagement and dedication to the project the solution delivered may not be the best solution to deliver the greatest value to the organization; and your business team may be stuck with that solution for some time.  There is no greater example of the need to collaborate to arrive at the best solution for all concerned.

Business Analysis Webinars for May 2015

Mind the (Knowledge) Gap: How sharing what you know can drive revenue, enhance customer experience
Presented by Cindy Waxer, Contributing Editor at Ziff Davis

We’re living in a sharing economy. We share our opinions via Twitter; our cars via Uber; our beds via Airbnb; and our vacation photos via Facebook. Yet corporate America’s most precious commodity – knowledge – is often hoarded by employees and customer service agents.

Part of the problem is that knowledge is all too often contained in siloes, or repositories, across an enterprise. And when there are efforts to pool resources, it’s often in the form of low-tech libraries or unsearchable document databases. 

That’s unfortunate given that empowering customers and customer services agents with knowledge can have a significant impact on the bottom line. In fact, delivering the right answers at the right time can drive revenue and greatly enhance a brand’s customer experience.

The upside is it’s easier than you think to fix a broken knowledge management system. Don’t miss this live and interactive webinar about best practices for empowering employees and customer service agents with knowledge.

Find out how knowledge-driven customer service can be a critical differentiator in a competitive marketplace.

Audience: Public

Date/Time: Tuesday, May 5, 2015; 1:00 pm – 2:00 pm EDT

Host: Ziff Davis Events    @ZDB2B

Cost: Free

 



Managing Requirements through the Lifecycle of an Agile Project
Presented by Blueprint Systems

Are you deploying complex, enterprise scaled IT projects within an Agile environment? Are you struggling to leverage requirements management best practices along with Agile principles? If so, this webinar is for you.

In this webinar, you will learn about:

·         Why you need to analyze the full business, not just development objectives
·         How a strong alignment between Requirements Management and Agile tools can de-risk and accelerate your IT project
·         How to sustain your momentum and preserve the ‘why’ long after your project is completed

Audience: Public

Date/Time: Wednesday, May 13, 2015; 11:00 am – 11:30 am EDT

Host: Blueprint Systems   @blueprintsys

Cost: Free

Registration:   Blueprint Webinar Registration

 

 

Learn What's New in Jama
Presented by Jeremy Myrland, Robin Calhoun, and Sandra Elliot of Jama Software          

Jama's making changes to improve and simplify your product delivery process. Along with a new easy to use interface, we have even more advanced capabilities and features coming for you.

Join us Wednesday, May 13, as we review new features in the latest release of Jama and how you can make the most of them.

Here is a quick sample of what we have in store for you:

·         List View Functionality
·         Filters
·         Calculated fields
·         What’s coming next

Audience: Public

Date/Time: Wednesday, May 13, 2015; 1:00 pm – 2:00 pm EDT

Host: Jama Software    @jamasoftware

Cost: Free