Presented by Cindy Waxer, Contributing Editor at Ziff Davis
We’re living in a sharing economy. We share our opinions via
Twitter; our cars via Uber; our beds via Airbnb; and our vacation photos via
Facebook. Yet corporate America’s most precious commodity – knowledge – is
often hoarded by employees and customer service agents.
Part of the problem is that knowledge is all too often contained in
siloes, or repositories, across an enterprise. And when there are efforts to
pool resources, it’s often in the form of low-tech libraries or unsearchable
document databases.
That’s unfortunate given that empowering customers and customer
services agents with knowledge can have a significant impact on the bottom
line. In fact, delivering the right answers at the right time can drive revenue
and greatly enhance a brand’s customer experience.
The upside is it’s easier than you think to fix a broken knowledge
management system. Don’t miss this live and interactive webinar about best
practices for empowering employees and customer service agents with knowledge.
Find out how knowledge-driven customer service can be a critical
differentiator in a competitive marketplace.
Audience: Public
Date/Time: Tuesday, May 5, 2015;
1:00 pm – 2:00 pm EDT
Host: Ziff Davis Events @ZDB2B
Cost: Free
Registration: Ziff
Davis Events Webinar Registration
Managing Requirements through the Lifecycle of an Agile Project
Presented by Blueprint Systems
Are you deploying complex, enterprise scaled IT projects within an
Agile environment? Are you struggling to leverage requirements management best
practices along with Agile principles? If so, this webinar is for you.
In this webinar, you will learn about:
·
Why you need to analyze the full business, not just development
objectives
·
How a strong alignment between Requirements Management and Agile
tools can de-risk and accelerate your IT project
·
How to sustain your momentum and preserve the ‘why’ long after your
project is completed
Audience: Public
Date/Time: Wednesday, May 13, 2015; 11:00 am – 11:30 am EDT
Host: Blueprint Systems
@blueprintsys
Cost: Free
Registration: Blueprint Webinar Registration
Learn What's New in Jama
Presented by Jeremy Myrland, Robin Calhoun, and Sandra
Elliot of Jama Software
Jama's making changes to improve and simplify your product delivery
process. Along with a new easy to use interface, we have even more advanced
capabilities and features coming for you.
Join us Wednesday, May 13, as we review new features in the latest release of Jama and how you can make the most of them.
Here is a quick sample of what we have in store for you:
Join us Wednesday, May 13, as we review new features in the latest release of Jama and how you can make the most of them.
Here is a quick sample of what we have in store for you:
·
List View Functionality
·
Filters
·
Calculated fields
·
What’s coming next
Audience: Public
Date/Time: Wednesday, May 13, 2015; 1:00 pm – 2:00 pm EDT
Host: Jama Software
@jamasoftware
Cost: Free
Registration: Jama
Software Webinar Registration
No comments:
Post a Comment