Presented by Andy Polaine, Service & Experience Design + Writer + Educator
This webinar
will give brief introduction to Service Design and cover a case study from an
insurance company to demonstrate its key service design ideas and methods.
Gjensidige- Norway's biggest insurance company—is a large organisation dealing
with an abstract "product" of insurance and financial services, but
with outcomes that deeply affect people at critical moments in their lives.
Building on Gjensidige's strategy to be completely customer centered, Andy will
show how a service blueprint can bring together different business groups—like
management, marketing and IT—that are often misaligned and at times at war. It
will finish up with a look at how to move from insights and ideas to
implementation through the use of experience prototyping in order to connect
the ideas to the business case.
At the end of
the webcast, you will:
·
Have a basic understanding of Service Design approaches, methods and
practices
·
Understand the key differences between a services mindset and a product
mindset
·
Know how service innovation is developed from insights and taken through
to implementation
·
Understand how the internal culture of an organization can be aligned with
the goals of its customers might not make main stream media
Audience: IIBA Members
Date/Time: Tuesday, July 15,
2014; 11:00 am – 12:00 pm EDT
Host: @IIBA
Cost: Free
Blueprint 5.4 Live Product Demonstration
Presented by Blueprint Software
Join
us on for a live, interactive demonstration of Blueprint, a visually
driven requirements platform, that empowers companies to get complex IT project
requirements right from the start. Register now and see why Blueprint
is a better, visual way to drive the success of mission critical IT
projects.
Audience: Public
Date/Time: Wednesday, July 16,
2014; 7:00 – 8:00 am EDT
Date/Time: Wednesday, July 16,
2014; 12:00 – 1:00 pm EDTDate/Time: Wednesday, July 16, 2014; 3:00 – 4:00 pm EDT
Host: @BlueprintSys
Cost: Free
The Leadership To-Do List
Presented by Deborah Himsel
A Framework
for Leadership Success
Andrea Jung, the glamorous former head of Avon, was
arguably the world’s most charismatic and effective CEO, credited with the
astonishing turnaround of the venerable brand. She seemed incapable of making a
wrong move. Then, in the midst of declining sales, an investigation by the SEC,
and a brand in crisis, she stepped down in late 2012.
During this webcast, former Avon VP and current leadership development consultant Deborrah Himsel will use examples from Jung’s story to explore valuable leadership lessons that can help keep today’s global executive at the top of their game.
These lessons focus on the strategic imperatives we all
wrestle with in a business environment of ever-increasing volatility and
complexity.
What You Will Learn
The objective of this program is to focus your attention on
crucial actions that are often overlooked or not even considered — actions that
are especially imperative now and in the years ahead. This includes:
·
Understanding your organization’s place in its evolutionary
cycle
·
Developing a robust succession plan
·
Finding the right mix of people, policies, and processes
that drive the organization forward
·
Aligning culture and strategy
·
Being extraordinarily vigilant in at-risk global markets
·
Fighting second-order gender bias
Whether you’re a young manager just starting out or a
mid-career executive, this webcast offers you perceptive lessons in why
twenty-first century leaders succeed and why they fail.
Audience: Public
Date/Time: Wednesday, July 16,
2014; 12:00 – 1:00 am EDT
Host: American Management
Association @AMAnet
Cost: Free
Reaching Superior Results on your Project with a High Performing
Team
Presented by Joe Lukas, PMP, PE, CSM, CCP
High-performance
teams consistently show high levels of collaboration and innovation and produce
superior results. This talk will review the key characteristics and the ten key
rules on quickly developing a high-performance team. If you’re looking to
achieve superior results on your project, attend this webinar and learn how
create a high performance team.
Audience: Public
Date/Time: Thursday, July 17,
2014; 12:00 – 1:00 pm EDT
Host: @PMCentersUSA
Cost: $14.95 July
Webinar Package: 4 webinars for $39.95
Agile Certification Options Primer
Presented by Tom McGraw
Agile has made the leap and is now
mainstream. The reality is, once something becomes mainstream, hiring needs to
happen. When this happens, hiring managers need a baseline to judge applicants.
In comes certification. The agile certification market has grown extensively
over the last two years with both large and small organizations entering the market
place. In this one hour web seminar we will discuss what the components are for
a traditional certification program, one that will gain respect and
recognition. From there we will discuss the value of certifications from an
employer perspective and an employee perspective. The reality is they are not
mutually exclusive. Finally we will detail the top Agile certification in the
market place and give details on steps to achieve each certification, including
thought on the best certification based on needs.
You will Learn:
·
Difference between
certification and certificate programs
·
What the elements are for
certification programs
·
How employers use and
value certifications
·
How employees use and
value certifications
·
Scrum Alliance
certification stack
·
IC Agile Certification
stack
·
PMI Agile based
certifications
·
Other Agile certifications
(Flavor based and holistic)
Audience: Public
Date/Time: Wednesday, July 23, 2014; 12:00 – 1:00 pm EDT
Host: @ASPE-SDLC
Cost: Free
Your Business Analysis Career – Beyond Requirements: Business
Process Management and Business Intelligence
Presented by Maureen McVey, Head of Learning and
Development, IIBA
·
A Process Analyst specializes in bringing change to
organizations through the analysis, design and implementation of the business
processes that keep organizations running, and the management of changes to
those processes.
·
Business Intelligence practitioner makes use of
data, statistical and quantitative analysis, explanatory, predictive modeling
and fact-based management to drive decision making. He or she helps the
organization achieve business objectives faster, with less risk and at a lower
cost by improving how information is recognized and acted upon.
If you are interested in building new skills or exploring
BA career options, this webinar will provide information about:
·
The role these business analysts play in organizational success
·
The Skills and knowledge needed for each role
·
The demand for those skills in the market place
·
The career path from where you are to what is
possible
Audience: Public
Date/Time: Thursday, July 24,
2014; 11:00 am – 12:00 pm EDT
Host: @IIBA
Cost: Free
FMEA Risk Analysis in Product Development
Presented by Andy
Holton, Polarion Software
What is the severity of the failure in your development life cycle;
loss of revenue, loss of brand equity or the potential for loss of life? Join
us for this complimentary 45 minute webinar on “FMEA
Risk Analysis in Product Development” and discover how to eliminate silos and
integrate the FMEA risk assessment with all the development artifacts in your
product development cycle.
Eliminate spreadsheets that do not allow for traceability or auditing and improve your product development and quality assurance process.
Agenda Topics:
·
Discussion of FMEA concepts
·
Round trip FMEA Risk Analysis with MS Excel
·
Using FMEA Risk Priority scoring in Polarion
·
Using Web Collaboration to make Risk Analysis open and visible
·
Integrate FMEA with Requirements, Development, and Testing
Artifacts
Audience: Public
Date/Time: Thursday, July 24,
2014; 11:30 am – 12:15 pm EDT
Host: @PolarionNews
Cost: Free
Register: Polarion
Webinar Registration
Functional Requirements: Communicating Effectively
with the Solution Team
Presented by
Rick Clare, PMP, CBAP, CSM, MSPM
What are
Functional Requirements? What are Non-functional Requirements? How
do these differ from other kinds of requirements and what are the most
effective techniques for documenting and communicating them? In this
webinar we will take a close look at this vital process for expressing the
project needs to the solution team.
Audience: Public
Date/Time: Thursday, July 24,
2014; 12:00 – 1:00 pm EDT
Host: @PMCentersUSA
Cost: $14.95 July
Webinar Package: 4 webinars for $39.95
Core Professional Skills: a 60-Minute Primer
Presented by
Chris Knotts
In the business world, we hear a lot
about technology and disruption, and their many challenges. But we’re also
starting to hear more about pitfalls related to the human side of business…gaps
in the “soft skills” that are equally critical to successful people and
companies. Although many of these skills gaps are nothing new, they are more
relevant than ever, and in some cases have been made worse by disruption.
Without core professional skills like communication, initiative, leadership,
and etiquette, no team can be truly great and no professional can be truly
successful. You probably deal with the consequences of “soft skill” deficits
every day: communication breakdown, misunderstanding, conflict, and damaged
morale – just to name a few.
These are productivity killers, and
the root causes are broad. There are rising cross-generational differences, a
growing lack of interpersonal skills, differences in personality and culture,
and erosion in consensus about what constitutes professional behavior. The good
news is that there are teachable skills to address these challenges, and
accessible techniques to overcome them. In this free one-hour presentation,
we’ll take a look at some of the most common “people problems” in the
mainstream business world, and how we can start dealing with them. Key topics
include:
·
How to communicate
effectively
·
Overcoming generational
and cultural barriers
·
Leveraging emotional
intelligence in the business environment
·
Encouraging self-awareness
while building a team mentality
·
Keeping action and culture
tied to productivity
Although these needs aren’t new in the
business world, even seasoned veterans are beginning to see the need for a
“reloaded” approach to developing these skills. This will be a high-level
conversation about how to navigate these soft skills as we face continuing
changes in business landscapes and a rising new generation of professionals.
Audience: Public
Date/Time: Tuesday, July 29,
2014; 12:00 – 1:00 pm EDT
Host: @ASPE-SDLC
Cost: Free
Being a BA – Technical
Excellence Webinar:
What You Need to Know to
Write a Software Requirements Specification
Presented by Tom Karasmanis, IIBA
Join Tom Karasmanis as he walks you through the key
elements of a software requirements specification that will be accepted and
understood by the implementation team and signed off by the sponsor. Test
your knowledge - Tom will be asking you to evaluate a functional requirement
and provide your input on how to improve it.
At the end of the session you will be able to:
·
Explain the purpose of the SRS
·
List the elements of a SRS (functional and non-functional)
·
The level of detail
·
Identify a well-written, unambiguous, testable functional
requirement
Audience: IIBA Members
Date/Time: Tuesday, July 29,
2014; 7:30 – 8:30 pm EDT
Host: @IIBA
Cost: Free
Presented by Bob Keith
Understanding the real scope of any project is vital to controlling the project. As a project manager or business analyst, it is key to first document the initial scope of the project and then direct, monitor and control the scope through Requirements Management techniques. Learning these techniques provide the ability to more easily control the quality issues, costs, time and risks associated with on-going scope creep associated with requirements changes.
In this seminar you will:
·
Review the role of a
facilitator in running a Requirements Workshop.
·
Learn the phases of a
workshop and building the "Heart" of a workshop's agenda.
·
Review useful facilitation
techniques along with failures and critical success factors.
·
And more…
Audience: Public
Date/Time: Tuesday, July 29,
2014; 12:00 – 1:00 pm EDT
Host: @ASPE-SDLC
Cost: Free
The Path to Business Agility
Presented by John
Parker, CEO of Enfocus Solutions
Seventy percent of the companies on the Fortune 1000 list ten years
ago have vanished—many because they were unable to adapt to change. Companies
face constant change and threats triggered by market and technology shifts. In
the complex business world that we operate in today, companies must be able to
adapt rapidly to the constant changes in the environment and customer behavior.
Implementing agile software development practices is not enough to enable business
agility. Business agility also requires the ability to rapidly change business
processes, organization, skills, rules, data, and technology.
Achieving business agility is not easy. It requires a new way of
thinking and doing things. Many roles and responsibilities have to
change. Old ways of performing business analysis and project management
activities that were used in the waterfall world have to be abandoned in favor
of new ways that work for agile. For example, functional requirements and traceability
are now replaced with user stories that are defined and refined over various
iterations of conversations and development. Teams are now
self-managed. Project managers serve as “servant leaders” that
facilitate activities among teams versus the previous role of command and
control of tasks. Project managers and business analysts are heavily involved
in organizational change activities using new methods reflecting lean and agile
techniques.
John Parker, CEO of Enfocus Solutions, will present the webinar. He
will specifically address the four key pillars necessary for business agility,
describing the transition from the “old way” of doing things to how things are
done in an agile world:
·
Service Portfolio Management and Design
·
Lean Discovery (Outcome-focused business analysis)
·
Agile Delivery (Scaled agile program and portfolio management)
·
Organizational
Change Management (Validated learning negotiated with the business)
Audience: Public
Date/Time: Thursday, July 31,
2014; 12:00 – 1:00 pm EDT
Host: @EnfocusSolution
Cost: Free
Register: Enfocus Solutions
Webinar Registration
Writing Effective User Stories for an Agile Project
Presented by
Rick Clare, PMP, CBAP, CSM, MSPM
Even though
Agile development is quickly becoming very common at most organizations, there
is still a lot of confusion about how to do it properly. Some of the most
common questions revolve around the Agile requirements elicitation and
documentation technique known as User Stories. Come and learn what they
are, how they are done, and where they fit into successful Agile development.
Audience: Public
Date/Time: Thursday, July 31,
2014; 12:00 – 1:00 pm EDT
Host: @PMCentersUSA
Cost: $14.95 July
Webinar Package: 4 webinars for $39.95
7 Tips to Succeed with Big Data
Presented by Ted
Wasserman, Product Management of Tableau Software
Whether you’re a small business owner or a
large corporation, chances are there’s more data to dig into than ever before.
By adapting your organization’s data
architecture and processes to address three key attributes of big data —
volume, variety and velocity — you can:
·
improve operational efficiency
·
grow revenues
·
empower new business models
Join us for this one-hour webinar, and we’ll
tell you what to expect in 2014 and how to use your big data for success.
Audience: Public
Date/Time: Thursday, July 31,
2014; 1:00 – 2:00 pm EDT
Host: @Tableau
Cost: Free
Register:
Tableau Software Webinar Registration
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