A Key Strategic Role in Delivering Organizational Change

Most business professionals have seen good organizational change and bad organizational change.  Some organizational change can be so bad as to be the cause of the demise of the organization.  In order for organizational change to be good for the organization it must solve a business need of the organization.  One of the strategic roles within the organization to help define that business need is that of the Enterprise Business Analyst.

There are many ways that the business analyst can identify business needs.  It can be a result of market research or an identified new opportunity brought about by actions of a vendor or competitor.   It could be derived from a strategic goal or initiative of the organization.  It could have come from a business user complaint about a current system issue and/or the subsequent Root Cause Analysis.  It could also be derived from an Enterprise Analysis activity that the BA performed, such as Capability Gap Analysis, SWOT Analysis or Product Feasibility Analysis.  Some organizational change may be necessary to be compliant with regulatory constraints.

Once identified, the business need should be documented in the Business Case to initiate a project to develop a solution for this business need.  This solution may, or may not, involve information technology software development; some solutions are completely a business solution. 

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